Desyra

Grievance Redressal Mechanism

Effective Date: October 22, 2025

Compliance Statement

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and RBI Payment Regulations, Desyra designates the following Grievance Officer to address user concerns and complaints.

Grievance Officer

Name: To be appointed upon formal registration

Email: desyra.contact@gmail.com

Response Time: Within 15 business days of complaint receipt

Types of Grievances

Users may submit grievances related to:

  • Service access and technical issues
  • Payment and billing concerns
  • Data usage and privacy matters
  • Account suspension or termination
  • Content or feature-related complaints
  • Any other platform-related concerns

How to Submit a Grievance

To submit a grievance, please follow these steps:

  1. Send an email to desyra.contact@gmail.com
  2. Include your registered email address and account details
  3. Provide a clear description of your grievance
  4. Attach any relevant documentation or screenshots
  5. Specify your preferred resolution, if applicable

Resolution Process

Once we receive your grievance:

  • We will acknowledge receipt within 2 business days
  • Our team will investigate the matter thoroughly
  • You will receive a response within 15 business days
  • If additional time is needed, we will inform you of the expected timeline
  • We will work with you to reach a fair resolution

Contact Information

For all grievances and complaints:

Desyra Team

Email: desyra.contact@gmail.com

Website: https://www.desyra.io